Frequently Asked Questions

Visiting hours

Visitation hours are Monday through Friday 10 am – 6 pm. Saturday and Sunday 10 am – 3 pm.

Do you accept VA Benefits?

Farmington Country Manor is contracted with the Federal Department of Veterans Affairs to provide community healthcare services to honorably discharged veterans with certain benefits.

‚ÄćEligibility for Services

Send us an inquiry to check your eligibility for services. Someone from our team will respond to your inquiry and help with eligibility requirements. To submit your inquiry form. You must be established with the VA to be eligible for benefits.

How do I find out about the activities provided for the resident?

We strive to create social programs and individualized activities to match the capabilities and needs of each resident. This also has a powerful impact on the healing process of those residents involved in some type of rehabilitation. Specific activities include: active resident councils, musical performances, current events update, reading the newspaper, singing exercises, fitness activities, stretching exercises, religious meetings, outside entertainment, games, trivia, history, and volunteer involvement. A monthly calendar is posted to keep residents informed of upcoming events such as birthday parties, movies, musical programs, outings, candlelight dinners, ice cream socials, and other special events. 

Can I apply for public aid?

If you need to apply for Public Aid, please contact our Social Services Director 90 days prior to a lack of funds.

What role does Social Services play?

Our social services team assists both residents and their families during transitional periods. They also provide essential information, manage requests and concerns, and help in care and discharge planning for each resident. They can arrange professional services for dental, vision, podiatry, audiology, power of attorney, dementia assessment, psychosocial and psychiatric evaluation, and individual therapy.

How is the laundry done? Can family members take laundry home?

All personal clothing is washed in an industrial washing machine at a temperature of 180 degrees. Make sure your loved ones’ clothing is appropriate for washing and drying in these hot temperatures. Avoid bringing clothing that requires cold or warm water, special care, or is subject to damage and fading. All clothing must be labeled. Please label the clothing with the resident’s name, NOT the room number or initials. Mark clearly and in large letters on the inside neckline or waistband. All items must be marked including socks, shoes, and other personal items.

What articles of clothing should we bring?

We recommend approximately seven changes of clothing and a pair of comfortable rubber-soled shoes. All articles should be washed, clearly labeled with the resident’s name in permanent ink, and entered into the residents’ personal inventory log in the medical chart. Other personal items should be marked or engraved for identification. We advise that residents do not keep valuable jewelry or large amounts of cash in the facility.

Is there someone who provides haircuts?

Yes, we have beauticians available. Our beautician is available once a week for residents to make an appointment. Please contact our social services department if your loved one is in need of a service. We would be happy to coordinate that for you.

Can my loved one receive mail?

Mail is delivered to residents personally on a daily basis except for weekends and holidays.

Farmington Village Nursing and Rehabilitation Center
Attn: ___________________ Room No. _____
701 S. Main Street
Farmington, IL 61531

Consider using our Send a Greeting feature on the website. You can choose from a variety of postcards to fill out and mail to your loved one for a small fee or you may type a message and through email, send us your email greeting that we will hand-deliver to your loved one residing in our facility. Our email feature is free of charge.

Will Medicare cover my stay in the facility?

Residents must have a Medicare card that reads “Hospital Insurance.” They must also be admitted to the facility with a physician order within 30 days of a three consecutive night hospital stay. Generally, during the first 20 days of care, Medicare will pay 100%. For days 21-100, a daily co-insurance co-pay is required. Medicare does not cover skilled nursing fees over 100 days.

Who do I talk to about food preferences? Are there alternate options for each day's menu?

Upon admission, our Registered Dietitian and/or Food Service Director will interview your loved one regarding special needs with regards to food preferences. Our own food service personnel prepare all the meals. Special care is taken to serve flavorful and appetizing foods. All menus are developed according to prescribed medical diets ordered by the physicians. Should you wish for another food item on a particular day’s menu, please make the CNA aware of your request. This information will be passed on to the Food Service Director and they will try their best to accommodate needs. Our Dietitian and Food Service Director also monitor nutritional status using monthly weights, daily intake records, and relevant lab data. The results of these assessments are discussed at care conferences.

How often will the Rehabilitation staff work with my loved one?

Your rehab director can inform you of the rehabilitation program designed for your loved one.

What is an Ombudsman?

An Ombudsman is an advocate for residents. They are a third party person NOT employed by the facility who comes by the facility periodically to monitor the activities of the facility. They are not able to tell the facility what to do but are able to be a voice for a resident with a concern.

What do we do if we have personnel concerns?

Our primary concern is that your loved one feels comfortable here and that their needs are being met. You should feel secure and at ease with our staff, particularly those providing direct care. If you have any concerns or praise for our staff, please feel free to contact our social services department. They will be able to address any apprehensions you may have regarding any particular staff members.

Who do I talk to about questions in regard to financials, billing, and/or admission paperwork?

Our Book Keeper is responsible for all financial and billing concerns. Should you have any questions regarding these matters, please contact her at bk@farmingtonvillagenursing.com. Our Social Workers will guide you through the necessary forms required for admission and review the rules and regulations regarding Medicare, Medicaid, and various insurances.

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Contact Info

Farmington Village Nursing and Rehabilitation Center
701 S. Main Street
Farmington, IL 61531

Phone: (309) 245-2407